Contact

Get help with Prismatic

For setup questions, bug reports, customization help, or upgrade questions, use the contact form:

thermalthemes.com/contact

We respond within one business day, Monday through Friday.

What to include

To get the fastest answer, include:

• Your Shopify store URL — the storefront where the issue occurs.
• Your theme version — visible in the theme editor at Theme settings → Theme info, or check the Changelog.
• A screenshot or screen recording of the issue, especially for visual bugs.
• The browser and operating system you're using.
• The steps to reproduce — what you clicked, in what order, and what happened.

For setup questions, include the part of the theme you're configuring (which section, which template) and what you're trying to accomplish.

Before you contact us

Worth a quick check first:

• The FAQ covers the most common setup and customization questions.
• The Sections reference documents every section's settings and blocks.
• If a product or collection renders unexpectedly, preview it in the theme editor — most rendering questions trace to a setting or to missing content (images, variants, filters) rather than a defect.

Scope

Support covers Prismatic as shipped — setup, configuration, and defects. Customization beyond theme settings (code edits, third-party app conflicts) is outside standard support, though we'll point you in the right direction where we can.